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Customer Service & Time Management: Chicago

Plantscape Institute of America

Registration Information

Registration Type Price Fee Quantity
NON-member: Customer Service & Time Management Chicago

PIA Members - Use your member password at "Enter promotional code" below.

$60.00 $3.99
6TH FREE - Non-member: Customer Service & Time Management Chicago
Special! Register 6 employees for the price of five. Discounted price is divided evenly among all 6 registrations. Thank you for supporting PIA Seminars for Plantscapers!
$50.00 $3.49

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Event Details

Customer Service & Time Management

March 27, 2014

GTI Plantscaping Products, 7650 N. Austin Ave., Skokie, IL 60077

Registration Begins: 12:30 PM
Session Time:
1:00 - 4:00 PM

Seminar Price:
$45 PIA Members
$60 Non-Members 

Special: Register 5 people and the sixth employee is free!

Learn the best techniques for customer service & time management, and increase client satisfaction!

Extraordinary customer service and time management skills are key to growing your business. How do you keep your clients and their plants happy in your already busy day? Together with Suzette Upchurch, you will examine:

  • the true meaning of extraordinary customer service
  • how to provide it to create clients for life

Topics include:

  • The upside of crisis situations
  • Turning last-minute requests into positive money-makers
  • Creating loyalty
  • How to Learn from and differentiate yourself from the competition
  • The gift of time- tools you need to incorporate a successful customer service program into your already cramped day

Who Should Take This Class:

Plantscape technicians, owners and managing personnel. If you desire to care for your clients as well as your plants or if you manage the people who do, the techniques you learn in this class will make your business more profitable.


Suzette Upchurch is currently the Sales Manager of Bristol Botanics, Inc., Denver, CO. She has a degree in Ornamental Horticulture from Cal Poly, San Luis Obispo and 25 years experience in Sales & Customer Service for some of the best interiorscape and exterior firms in the San Francisco Bay area and Denver markets, including AddLife and Gardener’s Guild.

This seminar qualifies for PLANET CEUs. 


Thank you to our Sponsors – we could not produce these programs without you: Plant Paws, GTI Plantscaping Products, No Sweat! Liners, and Southwest Plantscape Products.


Cancellation Policy: We understand that occasionally circumstances occur that prevent you from attending an event for which you have already registered. If you find that you are unable to attend you may 1) Send a substitute. Substitutions may be made at any time. Email pia@piagrows.org 2) Request a refund 14 days before class via mail, fax, or email. Cancellations will incur a $25 per person processing fee. There will be no refunds within 14 days of class.

Have questions about Customer Service & Time Management: Chicago? Contact Plantscape Institute of America
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GTI Plantscaping Products
7650 N. Austin Ave.
Skokie, IL 60077


Plantscape Institute of America

The Plantscape Institute of America (PIA) is a community of experts who design, install and maintain plants in the interior environment. Dedicated to bringing nature indoors, PIA advocates the use of living plants in interior landscapes to enhance human well-being. PIA produces PIA Seminars for Plantscapers, a series of regional educational seminars held throughout the year,the International Plantscape Awards by PIA and the PIA annual trade show and conference. For more information, visit piagrows.org. Connect with us on Facebook, Twitter and LinkedIn.

  Contact the Organizer
Customer Service & Time Management: Chicago
Skokie, IL Events Class Business

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