Customer Service & Time Management
March 27, 2014
GTI Plantscaping Products, 7650 N. Austin Ave., Skokie, IL 60077
Registration Begins: 12:30 PM
Session Time: 1:00 - 4:00 PM
$45 PIA Members
Special: Register 5 people and the sixth employee is free!
Learn the best techniques for customer service & time management, and increase client satisfaction!
Extraordinary customer service and time management skills are key to growing your business. How do you keep your clients and their plants happy in your already busy day? Together with Suzette Upchurch, you will examine:
Who Should Take This Class:
Plantscape technicians, owners and managing personnel. If you desire to care for your clients as well as your plants or if you manage the people who do, the techniques you learn in this class will make your business more profitable.
Suzette Upchurch is currently the Sales Manager of Bristol Botanics, Inc., Denver, CO. She has a degree in Ornamental Horticulture from Cal Poly, San Luis Obispo and 25 years experience in Sales & Customer Service for some of the best interiorscape and exterior firms in the San Francisco Bay area and Denver markets, including AddLife and Gardener’s Guild.
This seminar qualifies for PLANET CEUs.
Thank you to our Sponsors – we could not produce these programs without you: Plant Paws, GTI Plantscaping Products, No Sweat! Liners, and Southwest Plantscape Products.
Cancellation Policy: We understand that occasionally circumstances occur that prevent you from attending an event for which you have already registered. If you find that you are unable to attend you may 1) Send a substitute. Substitutions may be made at any time. Email firstname.lastname@example.org 2) Request a refund 14 days before class via mail, fax, or email. Cancellations will incur a $25 per person processing fee. There will be no refunds within 14 days of class.