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Customer Service and Salesforce - what solution fits your needs?

Silicon Valley User Group

Thursday, March 14, 2013 from 9:30 AM to 11:30 AM (PDT)

Customer Service and Salesforce - what solution fits...

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General Admission Ended Free  

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Event Details

With the range of customer service solutions that are part of the Salesforce ecosystem, which one is right for you?

Learn from customer service experts at, Clear Task,, ServiceMax and Molecular Devices.

Our presenters include:

Francois Lopitaux, Product Manager Director, Knowledge Management at

At salesforce since 2008, Francois comes from the InStranet acquisition. He is the product manager director for the Service Cloud team and is in charge of the Salesforce Knowledge product.

Brendan Callum, Practice Manager, Service Cloud at Clear Task

Brendan heads Clear Task’s Service Cloud® Practice, where he is instrumental in leading strategy and services for clients implementing Service Cloud and innovative social applications. He has driven Service Cloud projects for more than 30 organizations, including Verisign, Kabam, Activision, and Twitter. Brendan was also one of the first ten consultants to be Service Cloud Certified.

Sateja Parulekar, Product Marketing lead for


Sandra Lew, ServiceMax Administrator at Molecular Devices

Sandra holds a Masters in Molecular Cellular Biology. She has worked in biotech R&D for several years, first at Motorola, then at KaloBios (privately held company), and came to MolDev in 2005 as an Applications Scientist. Sandra is now responsible for administrating ServiceMax at Molecular devices.

Ashok Kuruganti (AK), Director of Sales, ServiceMax Inc.

Ashok has 24 years of experience in Software and SAAS applications sales, and is currently responsible for Sales in Western U.S, Australia and Japan. Prior to ServiceMax, Ashok held Sales and Senior Executive Management positions with Oracle, Siebel Systems, Broadvision, and

A special thanks to our meeting sponsor, Clear Task!

Salesforce provides an incredibly versatile suite of products that, in the right hands, can transform the way you engage your customers. Clear Task's certified experienced consultants extract the greatest value from native Salesforce capabilities. Our technically savvy developers put the power of advanced features to work only when needed.


The agenda:

8:30  Doors open for networking

9:30 - 11:30 Presentations and Panel Discussion

11:30 - 12:00 door prize drawing and wrap-up

Have questions about Customer Service and Salesforce - what solution fits your needs?? Contact Silicon Valley User Group

When & Where

Sony Electronics Inc.
1730 N 1st St
San Jose, CA 95112

Thursday, March 14, 2013 from 9:30 AM to 11:30 AM (PDT)

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Silicon Valley User Group

The Silicon Valley User Group is led by Bryan Boroughf and Deepa Patel.

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Customer Service and Salesforce - what solution fits your needs?
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