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Customer Focus: Creating an Amazing Customer Experience

CBIA

Wednesday, March 27, 2013 from 9:00 AM to 10:00 AM (EDT)

Customer Focus: Creating an Amazing Customer Experience

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Event Details

Three-part program | Online: 9 to 10 am


Want to build loyal relationships with your customers and create a stronger customer service culture for your employees? Join us for this intimate, highly interactive workshop that will empower your workforce to deliver an amazing customer experience.


Our virtual instructor-led training focuses on customer service skills and features online self-study and regular instructor-led toll-free meetings that promote engagement, information-sharing, and one-on-one accountability. We’ll discuss:

  •  Raising the bar on customer service and marketing strategies
  • Understanding internal and external customer service
  • Enhancing the customer and employee experience
  • Developing strategies to save defecting customers
  • Experiencing tangible results through saved accounts, additional referrals, and more
  • Creating and sustaining a culture where employees recognize the value of their customer service

Instructor: Frank W. Sarr, President, Training Implementation Services Inc.

 

Registration closes on March 20 to allow for distribution of pre-course work, so sign up today!


 Tune to WFSB Channel 3 or WTIC 1080 for cancellations due to inclement weather.

Have questions about Customer Focus: Creating an Amazing Customer Experience? Contact CBIA

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