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Customer Engagement: Building Customer Loyalty through Excellent Customer Service

Slade&Associates, LLC

Wednesday, December 14, 2011 from 9:00 AM to 12:00 PM (EST)

Largo, MD

Customer Engagement: Building Customer Loyalty through...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Early Registration
Early registration discounts apply. Registration includes materials, instruction, continental breakfast, and parking.
Ended $75.00 $2.87
Registration   more info Ended $99.00 $3.46
Vendor Table   more info Ended $100.00 $3.49

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Event Details

Customer Engagement: Building Customer Loyalty through Excellent Customer Service

A Slade&Associates, LLC Workshop. We Bring Your Vision to Life

During this three-hour workshop participants will practice valuable customer care skills and understand the importance of achieving customer loyalty through excellence.  Our interactive format will include discussion, role-playing scenarios, small group work, self-reflection, and practicing effective approaches to customer care. By the end of the workshop, participants will:  

  • Understand the importance of moving beyond customer satisfaction to building loyal relationships.

  • Learn and practice effective verbal and non-verbal communication skills for the workplace. 

  • Identify the qualities of excellent customer service and how it impacts the organization.

  • Understand expectations, concerns, and priorities from the perspective of new and existing customers.

Facilitated by: Phyllis Slade Martin, Owner of Slade&Associates, LLC

 

This workshop is limited to 50 participants to provide opportunities for a more hands-on experience. 

Only $99 for the full workshop and materials. Register early and receive a discounted rate of $75 per person. 

 

For more information, please email pslade@sladeandassociates.com or call 301-922-5421.

 

For more information about Slade&Associates, LLC, please visit:

www.sladeandassociates.com

 

Have questions about Customer Engagement: Building Customer Loyalty through Excellent Customer Service? Contact Slade&Associates;, LLC

When & Where


Hampton Inn
9421 Largo Drive West
Largo, MD 20774

Wednesday, December 14, 2011 from 9:00 AM to 12:00 PM (EST)


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Organizer

Slade&Associates, LLC

Slade&Associates, LLC is a full service organizational consulting and training business. We offer solutions to improve work life in community organizations, higher education institutions and businesses by assisting groups in achieving long and short-term goals.

Specializing in professional development training and  program management, Phyllis Slade Martin and associates have over 25 years experience working in higher education, non profit, and business arenas.

Slade&Associates, LLC believes that customized training and organizational consulting can help your business or organization achieve excellence by motivating staff and partners to work more effectively while enhancing their performance.

We Bring Your Vision to Life.

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