Customer Centric Cultures
Successful companies understand that customer service is less about the products and services they provide and more about the vision and purpose behind the business and the passion of their employees when working with their customers. Clearly articulated service standards and passionate service providers set you apart from the competition.
Remarkable customer service starts with creating a culture that values service and hires people who share those values, giving them the freedom to do whatever it takes to take care of the customer and provide a truly unique experience. This workshop is focused on how you as a leader within your organization can inspire a culture of service that is truly infectious.
- Learn what it takes to build a customer centric culture from the inside out
- Examine the values and leadership associated with exceptional service
- Review companies who have successfully inspired an environment of service that builds on company and individual strengths
Who Should Attend?
- Entry-level HR Professionals
Presenter: Molly Kelley, Xenium HR
HRCI Credits: 1.75
When & Where
We believe that every business leader should have the opportunity to focus on serving their clients and growing their business, leaving the administrative duties of being an employer—including HR, payroll and benefits administration—to us.
Xenium is an HR & Employer Services company in Tualatin, Oregon. Our team of HR and payroll professionals support small- and medium-sized companies that have limited or no internal HR resources, as well as companies with internal HR staff who can benefit from support.
We view people as an organization’s biggest asset. From developing competitive people practices to carrying out tough employer decisions, our team supports you to provide the freedom to focus on growing your own business.