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Learn a positive approach that takes the stress, anxiety, and frustration out of dealing with disagreements & conflict while improving desired results.
Interactive workshop developed for current and future Fire Officers Development who want to be Conflict Competent...
Ø Take the Conflict Dynamics Profile assessment [$199 Value - Included]
Ø Learn 7 proven methods for dealing with conflict
Ø Don’t lose your cool; identify your “Hot Buttons”
Ø Deal with difficult people and confront annoying behaviors
Ø Develop an action plan for personal improvement
Ø Learn how to create conflict norms and agreements for you and your crew
Ø Earn respect with your new found conflict management skills
Why your peers think you should attend…
Need program for ALL Officers. - Driver Operator Keith
Best conflict class I’ve ever been to. - Lieutenant Tom
Your model helped more than words can describe – Bobby Drake, Hanover
County, VA (Virginia Fire Officers Academy 2013)
Thank you Chief, your class had a great amount of value and as sick as it may
sound....I'm actually excited about the thought of dealing with conflict! - Dan
Your class was one of the most beneficial classes I have taken so far in my
career - Casey
What my personal Hot Buttons are.
Good interactive skills.
CROSSFire Model – Loved It! - Lieutenant Pamela
Easy way to deal with conflict.
Would you recommend this program to others?
Absolutely! We need more training similar to this in the Fire Service.
Yes, career advancement.
Yes, it lays down the framework for dealing with conflict.
Yes, step-by-step process for conflict resolution.
Yes, great learning experience. Lieutenant Jay.
Yes, Outstanding. All Officers should go through! - Rodney (Lieutenant)
Yes – this program is very helpful in establishing a procedure for resolving most
Yes, this program would be great for all new Lt’s. - Rusty (Battalion Chief)
Yes. It very much applies to this job. There is a lot to learn. - Peter (Battalion
Lead Instructor - Randy Keirn is a training professional with over 25 years of experience in Fire Services serving as Chief Officer, Instructor, and community educator. He currently serves as a District Chief and Division Chief of EMS for Lealman Fire District in Pinellas County, Florida. He spent the past 11 years as the Department's Training Officer and was honored as the 2010 State of Florida Fire Service Instructor of the Year.
He specializes in Conflict Resolution and Leadership training. He is an External Training Facilitator for the Harley-Davidson Motorcycle Corporation conducting Leadership training for Cultural Transformation to new Team Leaders, Support Staff, and Senior Level Leadership at all of their manufacturing facilities since 2010.
Randy has a Masters Degree in Public Administration (MPA), Graduate Certificate in Nonprofit Management, Bachelors of Science in Nursing (BSN), Instructor III, Fire Inspector, Registered Nurse and Paramedic. He is Master Trainer for the Conflict Dynamic Profile (CDP) and certified in Myers-Briggs Type Indicator (MBTI). He is a lifelong learner with leadership roles in both his profession and in his community.
Dress code: based on department policy or business casual recommended.
Meals: LUNCH NOT included.
Student cancellations: must be received in writing (email acceptable) 10 days prior to start of program for reimbursement. A $10 administrative fee will be charged. Cancellations received with less than 10 days, but at least 3 days before the start of program will incur a fee of 50% of registration costs. No cancellations will be accepted within 3 days of event and will not be eligible for reimbursement.
Course cancellation: In the event we need to cancel the course (due to low registrations or unforseen event), students will be reimbursed for registration fees within 30 days.