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Cross-Cultural Workplace Communication Training

Literacy Center of West Michigan

Friday, November 9, 2012 from 8:30 AM to 12:30 PM (EST)

Cross-Cultural Workplace Communication Training

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Cross-Cultural Workplace Communication Training

Do you or your staff work with individuals from diverse cultural backgrounds or interact with culturally diverse customers and clients?

The modern workplace has become increasingly more multicultural and multilingual, posing unique communication challenges in the workplace in our communities.  Cross-Cultural Workplace Communication Training at the Literacy Center of West Michigan develops fundamental awareness, knowledge, and skills, needed to be successful within a culturally diverse workforce or when interacting with diverse clientele.

Key Features

Participants learn to:

  • recognize challenges and opportunities created by cultural differences in the workplace
  • mediate cultural differences and be successful in cross-cultural interactions
  • raise awareness of the value of differences and understand how to improve an environment of acceptance and inclusion in the workplace

Training features live facilitation and includes group discussion, role plays, and case studies. This is a cost-effective, practical, and interactive training in a small group setting, allowing for plenty of group discussion and collaborative learning.

Here are some topics and questions explored in the Cross-Cultural Workplace Communication Training:

  • Cultural values and behavioral differences: What is the true value of cultural differences in the workplace and how can we better understand and respect behavioral differences, stemming from differences in cultural backgrounds?
  • Cross-cultural communication and style differences: How can we better recognize different styles of communication and learn to adjust our own style of communication?
  • Diverse team processes and strategies: What differences in the workplace make a difference and how to recognize them in daily interactions in a cross-cultural setting?

Who would benefit from this training:

  • Human Resources
  • Managers and Supervisors
  • Team Leaders
  • Professionals, responsible for diversity and inclusion strategies in a variety of organizations
  • Individuals who interact with a culturally diverse workforce or customers


Registration and refreshments are available starting at 8 a.m.

Training session: 8:30 a.m.-12:30 p.m. (refreshments will be provided).

We offer this training in a small group, so please contact us soon to ensure availability of a seat in the training.

Have questions about Cross-Cultural Workplace Communication Training? Contact Literacy Center of West Michigan

When & Where

Literacy Center of West Michigan
1120 Monroe Ave., NW
Suite 240
Grand Rapids, MI 49503

Friday, November 9, 2012 from 8:30 AM to 12:30 PM (EST)

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Literacy Center of West Michigan

The Literacy Center of West Michigan is committed to bringing about a just and vibrant West Michigan through the power of literacy. This new mission statement, developed as part of our current strategic planning efforts, is our commitment to making West Michigan a region that is known for having one of the highest levels of literacy in the nation.

To this end, the Literacy Center works with adults, both native speakers and English language learners, who struggle with literacy skills and read below a 9th grade level.  The Literacy Center served 963 adults in the 2014-2015 program year, utilizing almost 300 volunteers, and yet the need is still great. With 1 in 8 adults in Kent County struggling with low literacy, the Literacy Center is eager to grow its capacity to serve even more learners and draw attention to the crucial issue of low literacy among adults in our community. 
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Cross-Cultural Workplace Communication Training
Grand Rapids, MI Events Class

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