We do not issue refunds. If you cancel or do not attend the course, you forfeit your payment.
Rescheduling *Requests must be made in writing (email@example.com), for our documentation. You may reschedule only once. *Fees apply.
A $20 fee applies if a request is made within 7 days of the class.
A $10 fee applies if a request is made at least 7 days before the class.
No late admittance will be allowed. You must make a request to reschedule in writing.
A $20 rescheduling fee applies. *See Rescheduling for details.
*Citywide CPR reserves the right to cancel class at anytime, due to low enrollment.
The online course, the skills session and your 2 year AHA certification card
After purchasing the online package, you will receive the Heartsaver AED (CPR/AED) American Heart Association online course, via email, from firstname.lastname@example.org. If you do not receive your online course within 24 hours, please email email@example.com. Or, call 866-757-5453.
Part 1. Complete the self-directed online course and print out your online proof of course completion.
Part 2. Present your online proof of completion at the time/location of the skills session for which you registered.
Part 3. Complete the hands-on skills session with a Citywide CPR Instructor.
Skills Session Expectations:
Please be on time.
This session is a monitoring and testing session.
No instruction or presentation is conducted by the instructor.
Review the video clips available online and practice your skills.
Be prepared. The instructor will evaluate your performance and give you your certification card
once you show competency. In the event that you are unprepared, the instructor will talk with you about