Contact Center Associates HRSC (Human Resources Service Center)
POSITION PURPOSE -
The Contact Center Associate works as part of a team in the Human Resources Service Center which provides quality customer service to staff and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and Human Resource issues and ensuring the caller's needs are met in a timely manner.
The contact center associate:
Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
Supports organization changes through high volume transactional support as needed
Processes transaction requests received via call, mail, fax or email
Provides exceptional customer service ( which includes excellent verbal and written communication)
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
10% Special projects as assigned
NATURE AND SCOPE -
Reports to Contact Center Supervisor
No direct responsibility for supervising others.
MINIMUM QUALIFICATIONS -
Must be 21 years of age or older
Must have a strong background in HUMAN RESOURCES
Must have a background in Customer Service ( preferably a Call Center Environment)
Must pass the Drug Test.
Must pass the Background Check and pass pre-employment tests if applicable
PLEASE NOTE: YOU MUST DRESS PROFESSIONAL TO ATTEND THIS EVENT. YOU WILL NOT BE ADMITTED WITH JEANS, TENNIS SHOES, FLIP-FLOPS, OR TIGHTS. YOU MUST ALSO BE PREPARED TO INTERVIEW. PLEASE BRING A COPY OF YOUR RESUME THAT REFLECTS YOUR EXPERIENCE IN HUMAN RESOURCES AND IN CUSTOMER SERVICE.
When & Where
The Urban League of Greater Atlanta
The Urban League of Greater Atlanta (ULGA)
Peachtree Center, International Tower
229 Peachtree Street NE, Suite 300
Atlanta, GA 30303-1600
Office: (404) 659.1150
For more than 90 years, the Urban League of Greater Atlanta (ULGA) has maintained a singular focus: Economic Empowerment.
Economic empowerment is proven and tested as one of the most effective means of elevating the quality of life and access to education, jobs, housing, and business opportunities in historically underserved communities.
Our Mission Is... to enable and empower African Americans and others in underserved urban communities to achieve their highest human potential and secure economic self-reliance, parity, power and civil rights.
Our Programs Are... designed to delive practical, relevant and impactful solutions to empower individuals and families with the resources, skills and access they need to move up the economic ladder.
By Focusing on Six Key Tenents that Empower People, We Achieve Economic Empowerment.
1. Education and Job Skills Training
2. Employment, Careers and Entrepreneurship
3. Housing and Community Development
4. Financial Literacy and Wealth Creation
5. Youth Development and Empowerment
6. Civic Engagement and Leadership