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Contact Center Associates HRSC (Human Resources Service Center)
POSITION PURPOSE -
The Contact Center Associate works as part of a team in the Human Resources Service Center which provides quality customer service to staff and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and Human Resource issues and ensuring the caller's needs are met in a timely manner.
The contact center associate:
Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
Supports organization changes through high volume transactional support as needed
Processes transaction requests received via call, mail, fax or email
Provides exceptional customer service ( which includes excellent verbal and written communication)
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
10% Special projects as assigned
NATURE AND SCOPE -
Reports to Contact Center Supervisor
No direct responsibility for supervising others.
MINIMUM QUALIFICATIONS -
Must be 21 years of age or older
Must have a strong background in HUMAN RESOURCES
Must have a background in Customer Service ( preferably a Call Center Environment)
Must pass the Drug Test.
Must pass the Background Check and pass pre-employment tests if applicable
PLEASE NOTE: YOU MUST DRESS PROFESSIONAL TO ATTEND THIS EVENT. YOU WILL NOT BE ADMITTED WITH JEANS, TENNIS SHOES, FLIP-FLOPS, OR TIGHTS. YOU MUST ALSO BE PREPARED TO INTERVIEW. PLEASE BRING A COPY OF YOUR RESUME THAT REFLECTS YOUR EXPERIENCE IN HUMAN RESOURCES AND IN CUSTOMER SERVICE.