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Changing Healthcare Delivery Through Design

Cooper + San Francisco Service Design Network

Tuesday, August 19, 2014 from 6:30 PM to 8:30 PM (PDT)

Changing Healthcare Delivery Through Design

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Registration Type Sales End Price Fee Quantity
Healthcare + Design Ended $10.00 $0.00

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Event Details

Changing Healthcare Delivery Through Design

Tuesday, August 19, 6:30-8:30 at Cooper's Studio 

The US health care system is broken – millions of patients face astounding out-of-pocket costs, limited affordable insurance, long wait times to see practitioners, and wasted hours navigating impenetrable legal text. The pacing of the affordable care act is changing healthcare delivery as we know it. As a result, health care professionals and designers have begun to step out of the system and are reframing health care by delivering new services and technologies that disrupt the industry and meet patients’ evolving needs and expectations.

Through this panel discussion we will address how human-centered service design can help deliver the results that the affordable care act is demanding, and discuss how we use design to make innovative and smart improvements.

The panel will be moderated by Cooper Designers Izac Ross and Lauren Ruiz


Here are the panelists: (update: the amazing Susan Dybbs will be joining us as Dara Dotz had an awesome opportunity come up)

Chris McCarthy, MPH, MBA, Director, Innovation Learning Network at Kaiser Permanente 

Chris McCarthy is the Director of the Innovation Learning Network and an Innovation Specialist with Kaiser Permanente's Innovation Consultancy. In this dual role, he innovates at the frontlines of healthcare and connects innovators across the world to accelerate the spread of design thinking and great ideas. Some of his work include better tools for new moms, safer medication administration for patients, more robust shift changes for nurses, providing insight into workplace safety, and exploring the social space of elders. Chris has a master’s in business administration from Rensselaer Polytechnic Institute / Copenhagen Business School, and a master’s in public health in Health Policy from the University of Massachusetts at Amherst. In his spare time, he obsesses about fitness, movies and home remodels.


Ibanga Umanah, Health Practice Lead at Jump Associates

Ibanga Umanah is passionate about transitioning healthcare towards creating vitality, reorienting education around learning, and building culture’s of innovation. He helped author Leadership Without Borders, a book drawing together conversations and insights on global leadership from some of the world’s greatest executives and CEOs. He’s also Chairman of the Board for a Health and Wellness Service, helping it evolve from a service provider to an innovator. Prior to Jump, Ibanga worked at a computer company in India, developed growth strategies for small businesses, designed leadership programs for youth organizations, and founded a clothing company in Cairo, Egypt. He has been featured in Ski Magazine as one of the top 10 most interesting ski instructors in the country and now counts mountain biking as his proxy sport of choice. Ibanga has a BS in Management and Political Science from the University of Minnesota. Whether on his bike or in business, Ibanga loves to find and tame the bumpiest terrain in the world.


Susan Dybbs, Director of Design at Collective Health


As Director of Design at Collective Health, Susan is reimagining the look and feel of health care. From user experience to product development, she is committed to creating a health care system designed for the people it serves. Prior to Collective Health, Susan was a managing director and practice lead at Cooper, where much of her work addressed challenges facing the health care industry – from clinical services to medical devices. Susan holds a Master’s of Design from Carnegie Mellon University and frequently shares her experience and insights as a conference speaker. She has worked with a wide selection of organizations, such as Boston Scientific, Blue Cross Blue Shield, University of Pittsburgh Medical Center, Teleflex, Microsoft, Thomson Reuters and United. When not obsessing over counterpulsation devices and brain surgery, she can be found letterpress printing and riding through the hills of the Marin Headlands.




 Mitchell Mom, Venture Associate at Rock Health

Mitchell Mom manages deal flow for the organization and connects digital health entrepreneurs and companies to customers, investors, and Rock Health resources, including its expert network. Before joining Rock Health, he was a product manager at eHealth, where he helped redesign a consumer-facing health insurance marketplace and led the mobile team in building its iOS and Android apps. Mitchell matriculated from Stanford University with a B.S. in Architectural Design and is passionate about the intersection between products, design, and healthcare. During his free moments, you can find him on the soccer field or cooking Top Chef dishes in his kitchen without (hopefully) burning it down.


Cancellation Policy

There will be no refunds for tickets purchased.

Have questions about Changing Healthcare Delivery Through Design? Contact Cooper + San Francisco Service Design Network

When & Where

85 2nd St
8th Floor
San Francisco, CA 94105

Tuesday, August 19, 2014 from 6:30 PM to 8:30 PM (PDT)

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