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BAHRMA Monthly Luncheon

BAHRMA

Thursday, December 1, 2011 from 11:30 AM to 1:00 PM (CST)

BAHRMA Monthly Luncheon

Ticket Information

Ticket Type Sales End Price Fee Quantity
Luncheon Ticket for Members   more info Ended $25.00 $0.00
Luncheon Ticket for Non-Members   more info Ended $35.00 $0.00
MEMBERSHIP DUES: 2012 BAHRMA FULL PACKAGE MEMBERSHIP (SHRM dues + BAHRMA dues + All luncheons)   more info Ended $450.00 $0.00
MEMBERSHIP DUES: 2012 BAHRMA MEMBERSHIP + ALL 2012 Luncheons   more info Ended $300.00 $0.00
MEMBERSHIP DUES: 2012 BAHRMA MEMBERSHIP DUES (SHRM member)   more info Ended $40.00 $0.00
MEMBERSHIP DUES: 2012 BAHRMA MEMBERSHIP DUES (non-SHRM).   more info Ended $50.00 $0.00

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Event Details

Bay Area Human Resource Management Association's December Luncheon

 

December 1, 2011 from 11:30 am - 1:00 pm

 

at The Main Event

 

WHAT DO YOU MEAN I HAVE A CUSTOMER? 
HOW TO MAKE INTERNAL SERVICE HAPPEN IN YOUR ORGANIZATION

 

Do your employees think of their co-workers as customers?  They should. In order for your organization to achieve its goals everyone on the team must deliver superior service to each other. It's just like a relay race in the Olympics; if you drop the baton pass, the whole team loses. If you aren't serving the customer, you'd better be serving someone who is. Learn the three building blocks of the internal customer service process and some basic first steps in how to create a culture of service in your organization.

 

This month's BAHRMA chapter meeting will be held this Thursday, December 1, 2011 from 11:30 am - 1:00 pm.  The location for the meeting will be The Main Event in Webster (located just behind Cheddar's American Grille).   (Note: 2012 meetings will be on a new schedule)

 

 

Our guest speaker for this month's meeting is Peggy Morrow and the title of her presentation is "What Do You Mean I Have A Customer?"  (PHR/SPHR recertification credits pending)

 

Members: $25.00; Non-members: $35.00 - PLEASE MAKE SURE TO REGISTER ONLINE at bahrma.shrm.org so that we have an accurate headcount.

 

This month's menu:

Classic Caesar salad

Pasta Alfredo with Grilled Chicken

Fresh Steamed Broccoli

The Ultimate Chocolate Cake

 

AN INTRODUCTION TO PEGGY MORROW, CSP (Certified Speaking Professional)

Based in Houston, Texas, Peggy Morrow is a speaker, author, trainer and facilitator.  Her firm, Peggy Morrow & Associates, specializes in highly customized programs, team retreats, workshops and facilitations as well as development of strategic customer service plans. 

For over twenty-eight years she has served such clients as NASA, Houston Texans, Rockets and Astros, SHRM, HR Houston, The Texas Medical Center, Kroger, Rice University, International Customer Service Association, IKEA,  the Cities of Nassau Bay, Friendswood,  Houston, and others. Author of four books and other learning aids, she is also a columnist for the BBB of Houston and South Texas and has published over 500 articles on customer service and management.

 

Have questions about BAHRMA Monthly Luncheon? Contact BAHRMA

When & Where


The Main Event
1125 Magnolia Avenue
Webster, TX 77598

Thursday, December 1, 2011 from 11:30 AM to 1:00 PM (CST)


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Organizer

BAHRMA

Welcome to the Bay Area Human Resources Association!

We are an affiliate of the Society for Human Resource Management. Whether you are new to the HR field or have many years of experience, we are a local starting point for networking, information, professional development and continued support of excellence in Human Resources.

We look forward to seeing you at an upcoming meeting or event!

  Contact the Organizer
For more information go to : http://bahrma.shrm.org/

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