AWE Biz Connect
Top 10 Tips in Addressing Difficult Customer Feedback
Presented by Chris Lampen-Crowell, Owner of Gazelle Sports
When customers have different expectations of what we deliver, we are not providing good service. Learn how to manage customer expectations and satisfaction, and how to professionally address difficult customer feedback in order to improve business operations.
About Chris Lampen-Crowell
Chris created Gazelle Sports with Bruce Johnson in 1985 with the help of family and friends in Downtown Kalamazoo. Gazelle Sports opened a Grand Rapids location in 1989 and Holland in 1994. Chris opened New Balance in Grand Rapids in 2003. He began Team Gazelle (team sales) division in 2004 and now employs 160 people. Chris creates, leads, and organizes healthy, fun events and programs such as the John Daley Memorial One/One Run, the Greater Kalamazoo Girls on the Run, and the Borgess Run Camp.
Join other women business owners to network together! Biz Connects take place the 4th Tuesday of every month.
Location: Holiday Inn, 310 Pearl St NW, 49504
Early Registration Pricing: $22 AWE Members, $37 General Public
General Registration Pricing: $32 AWE Members, $47 General Public
Registration is non-refundable.
Menu Options: Choices include chicken, fish or vegetarian. All lunches served with soup or salad, vegetable, potato, rolls & butter, chef's dessert selection, and beverage (coffee, tea).
Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Nicole at GROW, (616) 458-3404.
Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions, or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.
When & Where
Grand Rapids Opportunities for Women (GROW)
The Division of Established Women Business Owners will conduct quarterly meetings to provide insights into succession planning and restructuring, processes and procedures, philanthropy, organizational development and more.