FREQUENTLY ASKED QUESTIONS:
WHEN AND WHERE IS THIS HISTORIC GHOST TOUR OF AURORA?
This two hour tour dearly departs at various times from under the front (south) entrance awning of The Two Brothers Roundhouse at 205 N. Broadway, Aurora, IL 60506.
WHERE CAN I PARK?
Parking is plentiful and free at The Roundhouse. Only those who plan to dine at The Roundhouse can take advantage of the free valet parking. Even better, take the train! The Burlington-Northern Railroad runs from Chicago's Union State to the downtown Aurora station--which is INSIDE the Two Brothers Roundhouse! Simply follow the sidewalk to circle around to the other side (south side) of The Roundhouse; or take the short cut inside The Roundhouse, as you are permitted to walk inside the building. We'll be outside the front (south) entrance.
DO I HAVE TO BRING MY TICKETS?
Yes. After registering, you will receive a combined email confirmation/ticket. Print out each page and present it to your Ghost Host the night of your tour. One ticket covers your entire party. A voucher presented on your cell phone is acceptable, and also covers the whole party.
I'M LOST AND RUNNING LATE FOR MY GHOST TOUR!
You can call the HAUNTED HOTLINE at 630-212-0707 (available only between 7:30 PM to 8:10 PM).
I NEED TO CANCEL/UPDATE MY RESERVATION.
TO CANCEL OR CHANGE YOUR RESERVATION, GO TO EVENTBRITE.COM and click on the My Tickets link. Additional tickets may also be purchased at that time. Cancellations and changes may be made until 12:00 PM on the day of the tour for a full refund. All cancellations made after 12:00 PM are NOT refunded.
SHOULD I TIP THE TOUR GUIDE?
Gratuities are a BIG part of your Ghost Host's compensation, so they're gratefully accepted.
WHAT IF THE WEATHER IS BAD?
WE WILL EMAIL AND/OR PHONE YOU BY 5:00 PM TO CANCEL IF THE WEATHER CONDITIONS BELOW ARE NOT MET. To check weather conditions for downtown Aurora, visit WEATHER.COM, enter zip code 60506, and click on the Hourly forecast for 8:00 PM.
TOURS WILL NOT BE HELD UNDER ANY OR ALL OF THE FOLLOWING WEATHER CONDITIONS: If the weather at 8:00 PM is predicted to be at or below 40 degrees F, with winds at or greater than 12 mph, and rain or snow is anything more than as "steady light" or "sporadic moderate", the tour will likely not be held. Distant thunder and lightning is usually OK (even preferred!). Any night meeting most, if not all, of these weather conditions may be subject to rescheduling. If you're unsure and haven't been contacted by 5:00 PM, call 630-978-7033, BUT PLEASE CHECK YOUR EMAILS AND VOICEMAILS FIRST.
WILL DIANE LADLEY PERSONALLY HOST MY GHOST TOUR?
Due to uncertain health, "America's Ghost Storyteller" is not always up to hosting...but she'll sure try to give as many tours as she can.
HOW LONG OF A WALK IS IT?
About one mile, with plenty of stops to hear the stories and to rest. There are several opportunities to sit down along the way. Sorry, the route is not wheelchair-accessible.
IS IT SAFE TO BE IN DOWNTOWN AURORA AT NIGHT?
Yes! The crime rate in Aurora, IL is at an all-time low and forecast to continue decreasing next year. Click here for details and recent statistics.
CAN I BRING MY CHILDREN?
This walking tour is unofficially rated PG-13 due to the grisly nature of a few of the stories. The Aurora ghost tour is recommended for ages 10+, even younger at the parents' discretion as long as they are accompanied by an adult. As parents are expected to know their children's fright levels, we are not responsible for nightmares.
SHOULD I BRING ANYTHING?
Yes...comfortable walking shoes, bug repellent, APPROPRIATE DRESS FOR THE WEATHER and an open mind. Cameras are encouraged; guests have captured unexplained shadows and orbs during the tour!
SHOULD WE EAT BEFORE OR AFTER THE TOUR?
Either way is fine, though most people prefer to dine beforehand and enjoy drinks and dessert afterward. We highly recommend dining at the Two Brothers Roundhouse, not only for its convenience but for their excellent food and ambiance (yes, it's said to be haunted!).
WHAT'S THE REFUND POLICY?
Refunds are available ONLINE ONLY by going to Eventbrite.com and clicking on the My Tickets tab. NO REFUNDS ARE GRANTED AFTER 12 NOON THE DAY OF YOUR TOUR. Cancellations after 12 noon will be rescheduled or will be assigned a non-expiring Promotional Code in the amount you paid to rebook for a later date. If you have a voucher purchased through Groupon, Amazon, Living Social, etc. YOUR VOUCHER NEVER EXPIRES WITH HAUNTED HOMETOWNS CORP. We're all about expired things! There are no additional charges, and it's accepted at the full promotional price.
Historic Ghost Tours of Aurora is a division of HAUNTED HOMETOWNS CORPORATION.