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At Social Media Week- Re-Imagining The Contact Center As A Marketing Tool

Conversocial

Tuesday, February 19, 2013 from 2:30 PM to 4:00 PM (PST)

At Social Media Week- Re-Imagining The Contact Center...

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SMW: Contact Center as Marketing Tool Ended Free  

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Event Details

Consumer demands for a new kind of relationship with the companies they buy from has changed how we manage customer relationships: forever.

In this session, Joshua March (CEO and Co-Founder of Conversocial), Evan Shumeyko (CRM Engagement Practice, Ogilvy), Michael Brito (Social Business Strategy at Edelman Digital), Sean Valderas (Social Media Manager, Nokia) and Alon Waisman, Social Media Operations Manager at GoDaddy) discuss The Social Engagement Hub: How do marketing departments and contact centers need to evolve and restructure to deliver the best experience over social channels? Good customer service becomes your marketing strategy when the consumer is king. 

Marketers, Social Media Managers and Customer Service Directors can join us to discuss: 

  • How to build a Social Engagement Hub to bring stakeholders together
  • Why C-Level management should get behind Social Customer Service
  • How pro-active social customer service can revolutionize the contact center of the future
  • Success stories of companies offering unified and coherent customer engagement through social media.
Have questions about At Social Media Week- Re-Imagining The Contact Center As A Marketing Tool? Contact Conversocial

When & Where


Advertising & Marketing Hub at JWT
466 Lexington Avenue
New York, NY 10017

Tuesday, February 19, 2013 from 2:30 PM to 4:00 PM (PST)


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Organizer

Conversocial

Conversocial is the leading social customer service platform, processing more than 200 million customer service interactions on social media and growing at a clip of 20 million per month. Conversocial works with the likes of Hertz, Sephora, Groupon, Ogilvy and Mediacom to enable rapid response and resolution of customer enquiries and issues on Facebook and Twitter. For more information, see the What Is Conversocial? video.


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