I'm excited to share with you our next guest speaker and topic for October's ASQ Charlotte Continuous Improvement Consortium (CCIC). The event will feature an interactive webinar by Forrest Breyfogle on an "Enhanced Business Process Management (BPM) System." Mr. Breyfogle, founder of Smarter Solutions, and an ASQ Fellow has an impressive background. He was awarded the 2004 Crosby Medal Award for his book on Implementing Six Sigma, selected as the Quality Professional of the Year by Quality Magizine in 2011, has written 13 books, and has been interviewed by several TV and radio stations including CNBC Power Lunch.
Mr. Breyfogle will challenge how organizations report performance metrics through a table of numbers, pie charts, stacked bar charts, red-yellow-green scorecards with variance to goals, and/or time series charts. Organizations that use this form of historical data reporting for running a facility is not unlike driving a car by only looking at the rear view mirror – an unhealthy practice.
Breyfogle's "Enhanced Business Process Management (BPM) System" is described as a unique predictive organizational performance measurement and improvement system that can be used to orchestrate efforts for addressing today’s business challenges. This system provides an integrated methodology where organizations can “look out its windshield” and, if they don’t like what they see, can make adjustments through targeted improvement efforts that positively impact the business as a whole.
Companies are using the described predictive scorecarding methodology to reduce firefighting. One statistician in Germany completely changed how they were tracking their processes after she was introduced to the methodology.
Described is not only a predictive scorecard system but also an enhanced business-management roadmap for determining, among other things, where improvement efforts should focus so that the enterprise as a whole benefits.
Following the webinar, and in customary practice, we will breakout into groups to apply the techniques learned from Breyfogle's presentation.
For more information concerning this event, please reach out to Brian Loher. More information on the Charlotte Continuous Improvement Consortium and past executive summaries can be found here. We look forward to having you join us. Please register early to reserve a seat as our last event was well received and sold out.
Parking not included. Please bring $4.00 cash for parking on the corner of Brevard/9th St., or take the LYNX light rail to 7th street stop.