Please join us for a special evening of dining, networking, and professional development, hosted by WFC-ACHE.
Event: ACHE WFC Education and Dinner Event
Title: Reinventing Customer Service in Health Care: Lessons Learned from
When: Tuesday, March 5, 2012
Time: 5:30 p.m. - 6:30 p.m. (Registration, Networking & Dinner)
6:30 p.m. - 8:00 p.m. (Panel Program)
Location: Moffitt Cancer Center - Stabile Research Building
12902 USF Magnolia Drive, Ferman Family Conference Center
Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.
Organizational survival relies on healthcare leaders with the vision, determination and courage to test various methods of enhancing the patient experience.
Bobbi Jo Curtis H. Lee Moffitt Cancer Center & Research Institute
Over the last 15 years, Bobbi Jo has acquired a diverse experience in organizational development, corporate training, and business consulting. Currently at Moffitt, she is working to establish an organizational-wide customer service program aligning with transformational change efforts.
This program has been developed and is presented locally by the Western Florida Chapter of ACHE. The American College of Healthcare Executives has approved 1.5 Face-to-Face (formerly Category 1) credit hours for this program.