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3CX Advanced Training, Netherlands - 24th April 2013

3CX

Wednesday, April 24, 2013 from 9:00 AM to 5:00 PM (CEST)

3CX Advanced Training, Netherlands - 24th April 2013

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Event Details

This 3CX Advanced Training Workshop is open to all active 3CX Partners who have successfully achieved 3CX Certified Pro / Partner status and/or who have already successfully deployed commercial licenses of 3CX, and is aimed at pre-sales and support technical personnel tasked with the responsibility of promoting, installing, configuring, maintaining and supporting 3CX client installations.

 


 

Pre-requisites: Knowledge of Microsoft networking technology and concepts, and preferably 3CX Certified Pro certificate or demonstrable proven ability to sell and install basic 3CX systems. 

This training scheme will enable you to:

  • Understand further the mechanisms of IP phone Provisioning with 3CX
  • Evaluate options available for defining extension behaviour
  • Understand 3CX software phone configuration
  • Develop full understanding of complexities of remote extensions including strategies to deploy them in a simple manner
Additional Points of Interest
  • Understand what to look for in order to deliver some support for phones and providers that are not in the formal supported device and provider lists
  • Set up a full blown intelligent dial plan as well as source identification strategies for DID/DDI
  • Get to grips with set up of Internet gateways and diagnosis of issues impacting proper provider or SIP trunk setup
  • Meet with the 3CX team to discuss sales and marketing throughout the day 

This training is open and free to all new or active 3CX Partners and is aimed at pre-sales and support technical personnel tasked with the responsibility of promoting, installing, configuring, maintaining and supporting 3CX client installations and seeking to achieve 3CX Certified Pro status. This training will prepare attendees for the 3CX Academy certification exam.

 


 

Pre-requisitesKnowledge of Microsoft networking technology and concepts.

 

This training scheme will enable you to:

  • Appreciate the painless deployment of the server on a standard Windows machine
  • Understand how to set up both software and hardware SIP Phone extensions
  • Understand how to set up PSTN gateways for the termination of telephone lines, analogue, ISDN, complete with DID
  • Understand how to set up ITSPs (normal VoIP Providers, and SIP Trunk Providers)
  • Learn about the architecture of 3CX Phone System for Windows 

Additional Points of Interest

  • A brand new topic session on how to sell 3CX Phone System
  • Learn how to interact with 3CX support when troubleshooting issues
  • Spend the second day with 3CX Technical Support Team Leader, William England, for an Advanced Training Workshop
  • Meet with 3CX team to discuss sales and marketing throughout the 2 days 

Training Agenda

09:00 - Welcome

 

09:15 - Maiju Väänänen, Regional Sales Manager for 3CX will be presenting the latest 3CX Phone System

10:30 - 3CX Advanced Training Workshop delivered by Kevin Attard Compagno, Technical Support Team Leader. This session will cover the following topics: 

Advanced Concepts and Configuration

    • Security with 3CX Phone System
      • 3CX Security and Network Security
      • Extension security in 3CX Phone System
      • PIN Numbers in 3CX Phone System
      • Secure SIP (TLS) & RTP
      • 3CX Anti-Hacking Features
      • IP Blacklist
      • Allowed Country Codes
      • Example Scenarios
      • Voicemail Outbound Calls
      • Remote Extension Abuse
  • Provisioning Templates
    • Supported Phones (General Info)
    • Phone provisioning templates
    • Template Customization
    • Cloning and Renaming a Template
    • Customize a Cloned Template
    • Provision Phones using the Customized Template
    • Least Cost Routing
      • Least Cost Routing Overview
      • Dialed Number Format Basics
      • Rules for Local Calls
      • Rules for Long Distance Calls
      • Rules for International Calls
      • Ordering Rules Correctly
      • Rule for Calls to Bridge Extensions
      • Call Flow Examples

12:30 - Lunch, provided by 3CX

13:15 - 3CX Advanced Workshop continued

  • Remote Connections

    • NAT and Port Forwarding
      • Port Forwarding – When and Why
      • Which ports to forward for 3CX Phone System
      • Example Router Configuration
      • Issues caused by incorrect Port Forwarding configuration
      • How the Firewall Checker can help
  • 3CX Tunnel Protocol
    • Overcoming Issues with the 3CX Tunnel Protocol
    • 3CX Tunnel Protocol Integration within 3CX Phone for iPhone, Android, and Windows
    • Configuring 3CX Phone to use the 3CX Tunnel Protocol
    • Configuring Bridge Connections with the 3CX Tunnel Protocol
    • Configuration of the 3CX SIP Proxy Manager
    • Provisioning a Remote Phone to use the 3CX SIP Proxy Manager
  • Configuring Remote Extensions
    • Remote Extensions – General Information
    • Pre-Requisites
    • Two Ways to Provision Remote Extensions
    • The 3CX Tunnel Protocol – General Information
    • Handling Common Issues
    • Detecting SIP ALG issues
    • 3CXPhone as a Remote Extension
  • Bridge Configuration
    • Bridging Basics
    • Configuring a Master Bridge Connection
    • Configuring a Slave Bridge Connection
    • 3CX MyPhone and Presence information across Bridge Connections
    • Numbering Plans for Bridged Scenarios
    • More complex “Meshed” example for Multiple Bridge Connections

14:30 - Break

14:45 - 3CX Advanced Workshop continued

  • Troubleshooting Concepts

    • VoIP Calls in Detail
      • Protocols used for VoIP Calls
      • SIP and how it works
      • SDP and negotiating media exchange parameters
      • Example Message flows
      • SIP exchange for Extension-to-Extension calls
      • SIP exchange for Extension-to-External calls
  • Troubleshooting 3CX Phone System
    • Using the Server Activity Log
    • Enabling Verbose Messages
    • Using Filters
    • Procedures for Troubleshooting Issues
    • Introducing the 3CX Log Viewer
    • Filtering Logs with Tags using the 3CX Log Viewer
  • Wireshark as a Diagnostic Tool
    • Wireshark as a general Network Traffic capture tool
    • How to replicate an issue and capture the relevant information
    • Viewing the flow of messages between SIP Endpoints
    • Decoding the Audio components of a call
    • Building Display Filters to view specific portions of captured network traffic
    • Combining Display Filter expressions to view all the components of a call

 - Q&A and wrap-up 

Cancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to five days before the event at no charge by contacting the organiser or us.

Booking Reference: Upon your arrival to the 3CX training complex, please have your booking reference to hand.

Fees: There is no charge for attending the 3CX training events. For late cancellations and non attendance, 3CX reserves the right to invoice the Partner the sum of EURO 50.00
Cancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to five days before the event at no charge by contacting the organiser or us.

Booking Reference: Upon your arrival to the 3CX training complex, please have your booking reference to hand.

Fees: There is no charge for attending the 3CX training events. For late cancellations and non attendance, 3CX reserves the right to invoice the Partner the sum of Euro 50.00
Have questions about 3CX Advanced Training, Netherlands - 24th April 2013? Contact 3CX

When & Where


Terracasa
H.J.E. Wenckebachweg 200
1096 AS Amsterdam
Netherlands

Wednesday, April 24, 2013 from 9:00 AM to 5:00 PM (CEST)


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Organizer

3CX

 

3CX is the developer of the 3CX Phone System – an open standard unified communications platform for Windows that works with standard SIP phones and replaces a proprietary PBX.

3CX is more manageable and can deliver substantial cost savings besides increasing productivity.

3CX Phone System has earned numerous awards:

-3CX has been named as a 5-Star Channel Company in CRN's Partner Program

-CRN Emerging Technology Vendor 2011 and 2012

-WindowsNetworking.com Gold Award

-Windows IT Pro Magazine 2008

-Best Buy Award by Computer Shopper Magazine.

 

For more information visit 

http://www.3cx.com

  Contact the Organizer

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