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3CX Advanced Training - Chicago IL - USA - 7th May, 2013


Tuesday, May 7, 2013 from 9:00 AM to 5:00 PM (CDT)

3CX Advanced Training - Chicago IL - USA  - 7th May,...

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Event Details

This 3CX Advanced Training Workshop is open to all active 3CX Partners who have successfully achieved 3CX Certified Pro / Partner status and/or who have already successfully deployed commercial licenses of 3CX. Training is aimed at pre-sales and support technical personnel tasked with the responsibility of promoting, installing, configuring, maintaining and supporting 3CX client installations.


Prerequisites: Knowledge of Microsoft networking technology and concepts, and preferably 3CX Certified Pro certificate or demonstrable proven ability to sell and install basic 3CX systems.


This training scheme will enable you to:

  • Understand further the mechanisms of IP phone Provisioning with 3CX
  • Evaluate options available for defining extension behaviour
  • Understand 3CX software phone configuration
  • Develop full understanding of complexities of remote extensions including strategies to deploy them in a simple manner
Additional Points of Interest
  • Understand what to look for in order to deliver some support for phones and providers that are not in the formal supported device and provider lists
  • Set up a full blown intelligent dial plan as well as source identification strategies for DID/DDI
  • Get to grips with set up of Internet gateways and diagnosis of issues impacting proper provider or SIP trunk setup
  • Meet with the 3CX team to discuss sales and marketing throughout the day
Training Agenda
  • 09:00 - Welcome.
  • 09:15 - Brian Conway, Channel Manager at 3CX, will be presenting the latest 3CX Phone System
  • 10:00 - 3CX Advanced Training Workshop delivered by Kevin Attard Compagno, 3CX Technical Support Services Manager. This session will cover the following topics:
    • Advanced IP phone Provisioning
      • Time, Time Zone, DST Settings
      • Customizing an already existing template
      • Cloning a template for particular needs
      • DHCP Server Settings & Option 66
      • If you need TFTP
    • Forwarding Rules
      • Forwarding to Outside Numbers (including "rebound")
      • Retaining Original CallerID
    • 3CX Phone - Softphone
      • LAN Config
      • WAN Config with and without tunnel
      • Issues with multiple Sound Cards (USB handset)
  • 12:30 - Lunch, provided by 3CX
  • 13:15 - 3CX Advanced Workshop continued
    • External Extensions
      • Direct
      • Tunnel
    • Phones not in devices.xml, and relation to PBX delivers Audio, ReInvites, Replaces, etc.
    • 3CX APIs and Functionality
    • Outbound Rules
      • Full Blown Dial Plan
    • Router Configuration
      • Port Forwarding
      • Disabling of SIP ALG / Helper
      • Static Public IP Address
      • STUN-less operation
  • 14:30 - Break
  • 14:45 - 3CX Advanced Workshop continued
    • Non-GUI Providers
      • Difference between Registration and Trunk
      • Outbound Parameters Full Spiel
      • How to add extra template manually
    • Source ID for DID
    • E164 for Outlook Dialling
    • License Activation Issues
      • Change in Network Topology triggers reverting to free
      • Routing and Remote Access - incompatible with 3CX
    • Wireshark
    • Logging Information
  • 16:30 - Q&A and wrap-up
Cancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to five days before the event at no charge by contacting the organiser or us.

Booking Reference: Upon your arrival to the 3CX training complex, please have your booking reference to hand.

Fees: There is no charge for attending the 3CX training events. For late cancellations and non-attendance, 3CX reserves the right to invoice the Partner the sum of $50.00
Have questions about 3CX Advanced Training - Chicago IL - USA - 7th May, 2013? Contact 3CX

When & Where

Microsoft Midwest District: Chicago, IL
200 East Randolph Drive
Suite 200
Chicago, IL 60601

Tuesday, May 7, 2013 from 9:00 AM to 5:00 PM (CDT)

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About 3CX (www.3cx.com)

3CX is a 100% channel company and is the developer of 3CX Phone System, a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX Phone System cuts telco costs and boosts company productivity and mobility.


With integrated WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones; 3CX Phone System offers companies a complete Unified Communications package out of the box.

30,000 customers worldwide use 3CX including Boeing, McDonald's, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, Hong Kong, South Africa, Russia and Australia. Visit 3CX on Facebook, Twitter  and on Google+.

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3CX Advanced Training - Chicago IL - USA - 7th May, 2013
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