San Francisco, California
London, United Kingdom
This certification course trains participants in how to establish and work with KPIs and offers them the opportunity to get certified on the ability to deploy and use KPIs in accordance with The KPI Institute's Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.
Over the last 3 years, the team at The KPI Institute:
- Documented 7,000+ KPIs from 15 functional areas and 24 industries
- Reviewed 1,000+ performance reports from 125 countries
- Referenced 20,000+ resources (books, articles, performance reports) as part of the documentation process
- Developed over 150 KPI Dashboards and Balanced Scorecards.
Key Business Benefits
- Have a clear understanding of the KPI management challenges and how to address them
- Facilitate the KPI selection process and establishment of scorecards and dashboards at a functional and organisational level
- Choose the right tools from the KPI management toolkit to maximise the impact of performance management in practice
- Deploy and promote good practice in KPI activation, reporting and visualisation
- Provide advice and coach colleagues on the rigorous approach to establish and use KPIs.
Reasons for attending this course
- 10s of performance management system implementations informing the course content
- 18 hours of technical training, complemented by over 2 hours of interactive discussions
- 15 key concepts clarified
- 13 insights into implementing and using KPIs smartly
- 12 templates to support deployment of course learning
- 11 years of experience in performance management synthesized in the course material
- 10 smartKPIs explored in detail
- 9 interactive exercises and group activities
- 8 quick reference guides
- 6 months of free access to the www.smartKPIs.com premium content.
Participants will be pre-tested by using a multiple choice questionnaire at the beginning of each session. On Day 3, delegates can opt in to attend a final test to obtain the Certification from The KPI Institute.
Day One: Establishing KPIs
|Introduction To The World Of KPIs|
|Exercise: Systems thinking exercise|
|In practice: Examples of how KPIs are used in business|
|Case study: Good and bad practice in the use of KPI terminology|
|The Pillars Of KPI Architecture|
|Exercise: Needs addressed by KPIs|
|In practice: KPI architecture in practice|
|Case study: Matching architecture tools to use case scenarios|
|Exercise: Developing a KPI cluster map|
|In practice: KPI selection workshop agenda|
|Case study: Scenario based KPI selection|
Day Two: Activating KPIs
|Exercise: What we need to know about each selected KPI?|
|Exercise: Documenting a KPI|
|In practice: KPI documentation form typology|
|In practice: Review of documented KPI examples|
|Case study: Customising a KPI documentation form|
|Case study: Setting KPI targets|
|Data Visualisation: Designing KPI Dashboards And Scorecards|
|Exercise: The importance of data visualisation|
|Exercise: Scorecard and dashboard design|
|In practice: Review of scorecard and dashboard designs|
|Case study: Selection of KPI graphs|
|KPI Data Gathering And Reporting|
|Exercise: Preparing commentary on KPI results|
|In practice: Examples of performance reports|
|Case study: Managing performance through KPI reporting|
Day Three: Generating value with KPIs
|KPI Management Enablers: Software, Hardware, Communication And
|Exercise: Using software for KPI reporting|
|In practice: Comparison of Microsoft Excel vs. KPI software reporting|
|In practice: KPI reporting (websites and annual report examples)|
|In practice: Comparison of Microsoft Excel vs. KPI software reporting|
|Case study: KPI modeling|
|Generating Value From Using KPIs|
|Exercise: Assessing performance measurement maturity|
|In practice: Pay for performance models|
|Case study: Motivation today|
|Measuring And Learning With KPIs|
|Exam based certification available to course participants.|
Course details and investment
|Date||24-26 September 2014|
|Course duration||9:00-17:00 on Day 1-2 and 9:00-16:45 on Day 3|
|Other inclusions||Course support handouts, certificate for course completion, lunch-catering service, coffee breaks|
|Class size||Limited to a maximum of 16 participants|
|Registration deadline||22 September 2014|
|Course attendance fee||$3500 (GST included)|
|Special offers and complete agenda||See the brochure|
Registrations for the course can be made online, via email or fax.
For more details about the course, you can access the presentation brochure by using the Brochure Download link below.
"I would rate the training 10 out of 10 and would highly recommend to others. The facilitator managed to get excellent group interaction right from the beginning, the KPI course was interesting, informative and very well presented."
Mohamed Salah El-Dein, Learning & Development Manager, Salehiya Medical, Saudi Arabia
"The KPI Institute has provided us with an excellent KPI program which was tailored to the needs of our organization. We highly recommend the Institute KPI educational programs."
Ahmed Alsaheel, Human Resources Director, Salehiya Medical, Saudi Arabia
"I found the course very beneficial and informative in terms of standardizing terminologies, definitions, documentations and other aspects of performance measurement. Since we have limited performance measures in our organization, the course was a very good start to initiate a program for building a comprehensive performance measurement system in our bank. It's highly recommended for startup initiatives and for those who want to brush up their systems."
Faiqa Janahi, Manager Human Resources Planning, Bahrain Islamic Bank, Bahrain
"Thank you for the excellent training workshop on KPIs. It was an eye-opening experience and provided much needed guidance and clarification. The information gained has provided focus and depth."
Parsa Zoqaqi, Royal Univerisity for Women, Bahrain
"What I've learned from the course is very useful for me as we are developing the KPI of 2013 for our Holding Co. and two SBUs under Kingfisher group."
Ong-ard Wijitjitlert, Business Development Manager, Kingfisher Holdings, Thailand
|"Aurel's ability to explain key performance management theory and practical concepts to staff at all levels of management was one of the key learning experiences in this area."
Clifford Chaperon, Australia Post, Australia
|"Great! So glad I found it. Gave me everything I need to do my job properly and with confidence."
Leonne Jones, Brisbane City Council, Australia
|"I found the course rather good for introduction to the KPI world. I definitely benefited from it and already started to apply some of the key points in my daily work. I am glad that I participated in the training and met The KPI Institute team."
Isil Aras, Network Operational Performance Senior Expert, EUROCONTROL, Belgium
When & Where
The KPI Institute - store.kpiinstitute.org
The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.