Q: What do I do if I don't receive my online ticket?
A: First, check your Spam or Junk mailbox folder. If the email is not there, please bring your ID to the box office on site and we will issue your tickets there.
Q: Can I get a refund?
A: No, like any sporting event or attraction, we do not give any refunds under any circumstances.
Q: Is the 13th Floor, on the 13th floor of a building?
A: If you read our legend page , this will be answered for you. The 13th Floor is a multi-level haunted attraction.
Q: Will I get my money back if you make it all the way through?
A: Every 113th customer to successfully make it through the 13th Floor, will receive their money back (the price of a general admission ticket).
Q: Are there live animals, reptiles, or insects inside?
A: Yes, there are, please be respectful.
Q: Are there open elevator shafts?
A: Yes, but if you walk where directed, you won’t have any problem making it through.
Q: What Time are you open?
A: Monday through Thursday from 7pm to 10pm and Friday, Saturday, Sunday from 7pm to Midnight – Click here for calendar.
Q: How much does it cost? Can we buy tickets online?
A: Click here for admission information.
Q: Do you accept credit cards?
A: Yes, Visa and Mastercard.
Q: Are there discounts for children?
A: NO, all tickets are the same price.
Q: How long is the wait in line?
A: It depends, at the beginning of October, there is typically very little wait, maybe 20-30 minutes, at the end of the month near Halloween, it can be a very long wait. The closer you come to opening time (7pm) the shorter the wait.
Q: Do you charge for parking?
A: There is plenty of parking available at the 13th Floor. Please be respectful of our neighbors and do not park in any reserved spots.
Q: Is there an age limit or recommendation for the 13th Floor?
A: NO, however due to the graphic nature it is not recommended for small children. We have had young children go through and have a great time and adults who go through and are in tears, you’re the parent, you be the judge. A good rule of thumb is if you wouldn’t bring your child to a PG-13 rated movie, probably not a good idea to bring them to a haunted house.
Q: Can I bring my dog?
Q: Is the waiting area inside?
A: Part of the waiting area is inside, on busier nights the line will extend outside as well.
Q: Once we've paid for admission are we able to go through again with the same ticket?
A: NO, however, you can purchase another ticket if you would like to walk through again.
Q: How long does it take to go through?
A: It’s really difficult to give an answer to this question, some groups run right through and others take their time, it depends on how you deal with fear. The 13th Floor Haunted House is THE LARGEST INDOOR HAUNTED ATTRACTION IN ARIZONA, it’s pretty big, so you’ll be in there long enough to get plenty scared!
Q: Is it really scary?
A: YES, It is really scary!
Q: Is The 13th Floor handicap accessible?
A: We do our best to be handicap accessible. There are usually some areas where it may be difficult to get a wheel chair; in these areas we typically provide a bypass.
Q: Is there security?
A: 13th Floor employs a fully trained security staff to keep things running smoothly inside the attraction and the premises. All activity inside and out is monitored by security cameras and trained professionals.
Q: Can we be denied access to The 13th Floor?
A: YES, absolutely, we will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc. etc. etc., come on now, use your head!
Q: Can we take photos inside your haunted house?
A: NO, photography and video recording are not permitted.
Q: Will the actors touch us, or can we touch the actors?
A: NO, the actors will not touch you, please be respectful and do not touch them. Incidental unintentional contact may occur.
Q: Is it like other haunted houses in Phoenix?
A: The 13th Floor Haunted House is unlike any other haunted house you have been to! From Denver, CO to San Antonio Texas the 13th floor has consistently set the standard for big budget and over the top haunted houses across the nation and the one in Phoenix is the largest yet!!! The 13th Floor is world famous for a reason!!! However, we do recommend that you visit several haunted houses, heck there only around once a year, and each one has something different to offer!
Q: Are group discounts available?
A: YES, for group sales please call 602-456-2250 or firstname.lastname@example.org
Q: I want to do a story on your haunted house, who do I talk to?
A: For media requests please call 602-456-2250 or email@example.com
Q: I want to work at your haunted house. How do I apply?
A: Fill out the application HERE.
Q: I have a question that wasn’t answered here, what do I do?
A: For further questions please call 602-456-2250 or firstname.lastname@example.org
Your message has been sent!
In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.