Business Lunch with Lesley Grant - REGISTRATIONS ARE NOW CLOSED

Lesley Grant will discuss her experience of leading the 10 million strong Qantas Frequent Flyer program and future opportunities for Qantas loyalty business. With Qantas Loyalty entering a new phase of evolution and growth, Lesley will talk about the changing aviation industry, the importance of world-class service and the role of innovation and new technology. Regardless of the industry, customers are always at the heart of business success and Lesley’s unique perspective is sure to make for an engaging and thought-provoking talk.

About the speaker: Lesley Grant is Chief Executive Officer for Qantas Loyalty. She joined Qantas Airways in May 2002 and held a number of key executive roles across the business, including Group Executive for Customer Marketing prior to her appointment as CEO, Qantas Loyalty in May 2012. The vision for Qantas Loyalty is to be the most valued loyalty business in Asia/Pacific. Her top priorities are continuing to drive innovation and sustainable growth in the loyalty business through deeper customer engagement; strong partner relationships; online retail strategies and developing and engaging the workforce.

Lesley has been an independent non-executive Director of UNICEF Australia since May 2006. She is sits on the Board of the Jetset Travel World Group. Lesley is also a member of Chief Executive Women organisation. Prior to joining Qantas Airways, Lesley held senior airline roles in both Ansett Australia and Air New Zealand.